Activity/Inactivity
While we don’t have a set quota on how many tickets you need to handle as support a week/month, etc, we do watch your activity and how many tickets you handle.
We do this to make sure you are doing your job. Now this doesn’t mean if you don’t do many tickets in a week we are going to fire you at the end of that week, as we know people have lives and things can happen that affect your activity. Though if we notice that you are not doing anything as support then we will look into removing you, but not before giving you a chance to bring your activity up.
While we love our staff to be active all the time, we know that things can come up and affect your activity for long periods of time, that is why we give you the option to request inactivity. Pretty much, if you know that you will be gone for an extended period of time, then you can request inactivity and a manager or above can approve it. But there are rules to this system.
Inactivity Request Rules
- The Request Must Be At Least 1 Week Long
- It Cannot Exceed 2 Months In Duration.
- You are free to request an inactivity notice whenever you have to, but if the amount of inactivity requests you submit don't correlate with your activity, you will instead be removed.
Inactivity Request Guide
To request inactivity, ping @management role with your request in the SAME message.
Include how long you'll be inactive in duration, start date and ending date.
Just because we allow inactivity does NOT mean this should be abused, neither does it mean it is guaranteed.