Tickets
Use common sense, but here are some explicit rules to follow.
General Rules
1. Be Respectful
- This means not to call people idiots, stupid, etc. This also means not to use profanity.
2. Use Clear And Proper Language.
3. Escalate tickets when needed.
4. Prioritise Your Tickets
- Prioritize tickets you've claimed over claiming more/helping others.
5. Chatting in tickets
Don't hold unnecessary conversation in tickets (Just leaves tickets open longer than needed)
6. Closing Properly.
If you are closing a ticket, make sure that the issue is resolved. Ask the user if they have any other questions before closing the ticket. Something like: "If there isn't anything else I can help you with, the ticket will be closed now.". Tickets Are To Always Be Closed with a reason, no matter how simple or horribly expressed. This is for the Ticket Office System.
Do NOT Talk In Tickets Unless You Are Specifically Asked To/The Ticket has been claimed by you.
Claiming Priority
If multiple people were to claim the same ticket, the first claimer will handle the ticket.
Ticket Office
All Tickets And Their Information Will Be Stored In The Ticket Office Channel. This Makes it easier for Senior Management And Higher to Organize And Manage The Server.